Security and Privacy
Report Suspected Fraud
If you suspect fraudulent activity on your account or another person has improperly obtained access to your Online Accounts please call us at 1-800-844-7333 or 216-441-6000.
If you are attempting to reach us after hours, please use one of the following options:
- Log in to Online Banking to use the Card Control feature to temporarily turn off your debit card until you can confirm it has not been compromised.
- Call 1-800-844-7333 and follow the prompts to connect with our debit card provider.
Recent Security Information
How to Spot and Avoid Income Tax Scams
Review some of the most common tax scams, and a few ways to protect yourself so that you don't become a victim.
Home Title Fraud Information and Prevention
Home title fraud is a type of real estate scame that may cause a property owner to unknowingly lose the title to their property.
How to Avoid Cryptocurrency Scams
Cryptocurrency is not controlled by a single entity like a bank or government, making it an attractive target for scammers.
Online Shopping Scams and Fake Delivery Notices
Tips to stay safe when shopping online and to avoid fake delivery scams.
What You Need to Know About AI and Cybersecurity
Artificial Intelligence (AI) is helpful technology in the world today, but it is also makes us vulnerable for AI-generated scams.
Remove Data from Your Old Computer or Mobile Device
It is important to make sure you safely remove this personal data before you dispose, donate, or recycle your device.
